Support

There are a few different reasons why you might get this response when a payment fails: 

- Some corporate or government cards can only be used for certain business categories, like travel or healthcare. If this is the case, please make sure "learning" or "education" is included as a category on the card you use.
- Some cards have restrictions on cross-border usage. If the card was issued in a country other than in Canada, this might be the problem. In this case, please contact your bank to see if your card has this restriction.